Story Help Support

Privacy

1  Overview

Dialsoft LLC ("Dialsoft”, "we”, "our”) operates the T4C game, its launcher, website and related services (the "Services”). This policy explains what personal data we collect, why we collect it, how we use it, who we share it with, how long we retain it, your rights and our security measures, in compliance with applicable data‑protection laws (including the GDPR).

2  Data Controller

Dialsoft LLC is the data controller.

Contact:
E‑mail: compliance@t4c.com
Address: Dialsoft LLC, 23 Everment Road, Wharton, NJ 07885, United States

3  Personal Data Collected

  • Account & identification – username, e‑mail, password hash, character names, purchase history, support tickets.
  • Technical / device – IP address, MAC address, device name, hardware IDs (CPU/GPU serial numbers, hardware‑ID), OS version, drivers, running processes, block‑list of cheat programs, process‑termination actions.
  • Gameplay – in‑game actions, scores, chat logs (only when reported).
  • Analytics & cookies – browser type/version, language, device type, referrer URL, analytics IDs.
  • Payment – transaction IDs, payment references (handled by third‑party processors).

4  How We Collect

  • Directly – via forms, account creation, support requests, purchases, launcher start‑up.
  • Automatically – via the launcher, Anti‑Cheat System, cookies, analytics tools.
  • From third parties – payment processors, social‑media plugins, analytics providers.

5  Purposes of Processing

  • Provide & secure the Service.
  • Anti‑cheat detection.
  • Account management & authentication.
  • Customer support.
  • Billing & payments.
  • Communications & marketing (with consent).
  • Analytics & service improvement.
Where required by law, we obtain your consent before placing non-essential cookies or similar tracking technologies.

6  Legal Bases (GDPR Art. 6)

  • Legitimate interests – anti‑cheat, fraud prevention, security.
  • Contract performance – service delivery, payments.
  • Consent – marketing.
  • Legal obligation – law‑enforcement requests.
Where processing is based on legitimate interests, we ensure that such interests are not overridden by the rights and freedoms of users, and we apply appropriate safeguards.

6a  Legal Basis for Anti-Cheat Processing

We process certain personal data (including hardware identifiers, MAC address, running processes, and security telemetry) on the basis of our legitimate interests (Article 6(1)(f) GDPR).
These measures are strictly limited to detecting and preventing cheating and unauthorized software. Processing is proportionate and limited to what is necessary to maintain fair gameplay and service integrity.

6b  Data Protection Impact Assessment (DPIA)

Due to the intrusive nature of anti-cheat monitoring, we may conduct a Data Protection Impact Assessment (DPIA) and implement technical and organizational measures to protect privacy.Where processing is based on legitimate interests, we ensure that such interests are not overridden by the rights and freedoms of users, and we apply appropriate safeguards.

7 Recipients & International Transfer

  • Internal – Dialsoft staff (security, support, management).
  • External – payment processors, cloud‑hosting providers, analytics services (Google, WordPress, etc.).
  • Where data is transferred outside the European Economic Area, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.
Access to personal data is restricted to authorized personnel on a need-to-know basis for operational, support, and security purposes.


8 Retention Periods

  • Account data – until account deletion or after 24 months of inactivity.
  • Anti‑cheat logs – for the duration of the service + 5 years for enforcement.
  • Payment data – minimum 5 years (tax compliance).
  • Cookies & analytics – session cookies until the browser is closed; persistent cookies up to 2 years.
  • Support tickets – 2 years after closure.

9 Your Rights (EU Residents)

You have the right to: access, rectify, erase, restrict processing, object, obtain data portability, withdraw consent. You also have the right to lodge a complaint with your local data protection authority (for example, the CNIL in France or the ICO in the United Kingdom).

To exercise any of these rights, contact compliance@t4c.com. 

We may require verification of identity before fulfilling requests. Data will be provided in a structured, commonly used electronic format (such as JSON or CSV). Requests are free of charge unless excessive or repetitive.

10 Security Measures

TLS/SSL encryption, BCrypt password hashing, encrypted storage of sensitive data, regular security audits and penetration testing. No system can guarantee absolute protection; you must also safeguard your credentials.

11 Children’s Privacy

The Services are not intended for children under 13. We do not knowingly collect personal data from children; any inadvertently collected data will be deleted immediately.

12 Changes to This Policy

We may update this policy at any time. The "Effective Date” reflects the latest version. Material changes will be posted on the website and, where appropriate, communicated by e‑mail.

13 Contact

Data‑Protection Officer
E‑mail: compliance@t4c.com
Address: Dialsoft LLC, 23 Everment Road, Wharton, NJ 07885, United States